1. Information We Collect

1.1 Personal Information

We collect personal information you provide directly to us, such as:

• Name

• Contact information (e.g., phone number, email address, physical address)

• Payment details (e.g., credit/debit card information)

• Details about your appliance (e.g., make, model, issue details)

1.2 Non-Personal Information

We automatically collect certain non-personal information when you use our website or interact with us, such as:

• IP address

• Browser type and version

• Operating system

• Device type

• Usage data (e.g., pages visited, time spent on our website)

1.3 Cookies and Tracking Technologies

Our website may use cookies, beacons, and other tracking technologies to enhance user experience. These tools help us:

• Recognize returning visitors

• Analyze website traffic

• Personalize content

You can adjust your browser settings to decline cookies, but this may limit website functionality.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Service Delivery

• Schedule appointments and provide repair services.

• Communicate with you regarding service updates, inquiries, or issues.

• Process payments and issue receipts.

2.2 Website Improvement

• Analyze and optimize website performance.

• Enhance user experience through personalized content.

2.3 Marketing and Communication

• Send promotional emails about new services, offers, or updates (with your consent).

• Respond to inquiries and provide customer support.

2.4 Legal and Compliance

• Meet legal obligations or respond to lawful requests.

• Protect against fraud, unauthorized transactions, and other illegal activities.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in delivering services, such as:

• Payment processors

• Customer support platforms

• Marketing and analytics tools

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for online transactions.

• Restricted access to personal information.

• Regular security assessments and updates.

Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and, in some cases, receive a copy in a portable format.

5.2 Correction

You may request corrections to inaccurate or incomplete personal information.

5.3 Deletion

You have the right to request the deletion of your personal information, subject to legal and contractual obligations.

5.4 Opt-Out

You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Retention of Information

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal and regulatory requirements.

• Resolve disputes and enforce agreements.

Once information is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal information, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

9. International Users

If you are accessing our services from outside [insert primary jurisdiction], please note that your information may be transferred to and processed in a country with different privacy laws. By using our services, you consent to such transfers.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically for updates. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Smart Appliance Repair
30, Ward, Shop, 21, Sohna – Gurgaon Rd, dhani, Sector 36, Gurugram, Haryana 122103
[9812232368]

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.